Help with Plumb Pro Omnitool

Product questions, support, store availability, and privacy requests are answered directly.

The link opens your email app with a product-specific subject. Please include the app version, device model, and what you expected to happen.

Try these first.

Why will an AR tool not start?

AR tools need a supported device, camera permission, and a well-lit textured surface. On Android, Google Play Services for AR may also need to be installed or updated.

How do I restore my purchase?

Open Settings, find Plumb Pro, and choose Restore Purchases while signed into the same store account used for the original purchase.

Where are my saved measurements?

They stay in the Saved ledger on your device until you delete them, clear app data, or uninstall. Export a .plumb backup before moving devices.

Please do not email client names, private addresses, jobsite photos, or other sensitive material unless it is necessary to resolve the issue.